Technical writer

CANADA > FRONTEND > FULL-TIME REMOTE

ChatKitty represents a highly scalable, easy to use, fast and secure chat-as-a-service platform for social apps, online marketplaces, live events, on-demand services, and enterprise use cases - powering the new internet economy.

We think every successful initiative is the result of a tremendous team effort from a passionate, focused, and forward-thinking group of individuals.

We’re looking for an experienced technical writer to join our team and help take our community to new heights in terms of documentation and technical guidelines about how to interact with the ChatKitty platform. As an ideal candidate, you must have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information should be second to none, and you need to have a natural desire to help people understand things that are hard to understand.

Here’s what you’ll do:​

• Develop comprehensive documentation that meets our standards

• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

• Write user-friendly content that meets the needs of developers building chat features, turning insights into language that sets them up for success

• Write code that demonstrates the abilities of the ChatKitty platform APIs and SDKs, providing reference implementations for chat developers

• Evaluate current content and develop innovative approaches for improvement

• Research, outline, write, and edit new and existing content, working closely with various colleagues to understand project requirements

• Independently gather information from subject-matter experts (SMEs) to develop, organize, and write cookbooks, tutorials, technical specifications, and process documentation

• Maintain the content of chatkitty.com which is based on the Docusaurus framework

• Develop content in alternative media forms for maximum usability

• Document API endpoints by using Swagger or directly in chatkitty.com or https://api.chatkitty.com/docs/reference

To succeed in this role, you:​

• Have a bachelor’s degree in a relevant technical field

• Gained experience as an effective technical writer

• Have a proven ability to quickly learn and understand complex topics

• Gained previous experience writing documentation and procedural materials for multiple audiences

• Have prior experience with Git/GitHub

• Have excellent written and verbal communication skills, with a keen eye for detail

• Previously worked with engineering teams to improve user experience (design, UI), helped refine content and created visuals and diagrams for technical support content

• Prove the ability to handle multiple projects simultaneously, with an eye for prioritization

• Have a good understanding of the software development life cycle (SDLC)

• Have previous software development experience

• Have experience with interacting with the ChatKitty platform

• Have experience with TypeScript and the Docusaurus framework

• Have experience or a strong desire to learn real-time messaging application development

We will offer:​

• Flexible working hours

• Start-up atmosphere where everybody is agile without being AGILE

• The opportunity to create something meaningful that will be used by millions of people

• Competitive salary

• Fast, dynamic & unique working environment

Join ChatKitty and help us shape the world for the better!